Property Maintenance

Alhouse Deaton will implement and supervise all property maintenance programs and projects.  This process includes vendor bid negotiation and management of service agreements and contracts for the related services.

Alhouse Deaton utilizes qualified staff or contracts with specialized vendors that are part of a select Preferred Vendor List that Alhouse Deaton has developed over the years.  Maintenance requests are generated through inspections, telephone requests, additional work as a result of previous or current jobs, or a preventive maintenance plan.  Maintenance work is reviewed and authorized by the property manager, and assigned to the appropriate vendor.  The manager then monitors the invoices for completion, quality, and costs.  We will establish a spending limit, and any non-emergency work costing more than that limit will be reviewed with you before any work is started.

Alhouse Deaton has a 24-hour emergency maintenance system.  A senior property manager and a maintenance person are on call to take care of emergencies.  If an incident were to arise posing a potential threat of property damage, or life threatening emergency were to occur such as: water pipe break, fire, heating failure, roof leak, flood or other disaster, Alhouse Deaton is prepared to have the property secured at any given hour.  We will review all incidents and prepare a Property Incident Report for the owners’ review accordingly.

Tenant related service calls are handled through the use of a Tenant Service Request Form. The form is completed by the tenant and can be faxed to the property management office or submitted electronically.  Once received the Tenant Service Request (TSR) is then reviewed and approved by the property manager and assigned in-house to the property maintenance department, or if required, assigned to an outside service provider.